FAQs

Here are some frequently asked questions (FAQs)

 

  1. What is Cece Finery known for?

   - We specialize in modern African handmade bags, accessories, and fashion items designed for modern living.

  1. I'm not African or Black—can I still shop at Cece Finery?

   - Absolutely! Our brand embraces inclusivity, celebrating African culture and fashion for everyone to enjoy, regardless of background.

     3. Where do you ship, and what are the shipping costs? 

- We offer worldwide shipping through our courier partners, with delivery times varying by location. Enjoy free shipping on UK orders over £65. For international customers, shipping is free for orders over £100 to Ireland and £130 to the USA.

  1. What is your return policy?

   - Items can be returned or exchanged within 14 days of purchase, provided they are in their original condition or faulty.

  1. Are your products ethically made?

   - Yes, our products are handmade using sustainable materials, reflecting our commitment to African ethical craftsmanship.

  1. Can I get a custom order or personalised items?

   - We currently DO NOT offer customisations on items. Throughout the year, we release small ranges, to always bring something fun, unique and Afro-chic.

But we can customise a Gift card with any picture of your choice and any amount. Contact us for more information.

  1. How do I care for my CeCe Finery products?

   - We provide care instructions with each product to ensure its longevity.

  1. What payment methods do you accept?

   - We accept various payment methods, including PayPal, Visa, Mastercard, and Apple Pay.

     9 .How long will it take to receive my order?

   - For UK orders, delivery takes 2-4 working days, unless a different time frame is requested. International orders take 5-10 working days. Please consult local authorities regarding customs.

  1. Is it possible to track my order?

   - Yes, once your purchase is complete, you'll receive a tracking number via email to monitor the shipment.